Satisfaction, Bar None

Originally Published MDDI January 2002

Satisfaction, Bar None

No one can accuse W. Lorenz Surgical, manufacturer of the popular Lorenz pectus bar, of manufacturing a device without considering the patient who will use it. According to The Florida Times-Union, two young Lorenz-bar recipients have toured the Jacksonville, FL, plant to see how the technology is produced.

One recent visitor was 9-year-old pectus-excavatum patient and Lorenz-bar recipient McKenzie Gaulien. Gaulien's colorful outfit provided a cheery reprieve from the standard cleanroom garb most plant-floor employees are used to seeing.

Earlier in the year, a welcome change of the employees' routine took the form of 12-year-old Matt Nist, who was the very first bar recipient to tour the facility. During his August tour, he met with the company president and spoke with the technicians. According to Nist's father, Chuck, the experience was mutually satisfying for the employees and the Nist family.

The lesson offered by W. Lorenz Surgical to all medical device manufacturers is evident in Matt Nist's impression of the plant: the care taken by so many people to produce a single device for someone in need really does make a difference.

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