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Web Portal Stores and Tracks Customer Calibration Records

Article-Web Portal Stores and Tracks Customer Calibration Records

Originally Published MPMN June 2004


Web Portal Stores and Tracks Customer Calibration Records

Melody Lee (click to go to site). 

Mettler Toledo (Columbus, OH) offers a 24-hour Web-based service to manage calibration certificates. DataX provides customers with access to their records, service history, and other instrument asset data. The service can be used by those signed up with the company's Direct Laboratory Service. Members can grant other individuals full or limited access to records. 

"In today's world of regulatory compliance and instrument quality management, the process of tracking, filing, and retrieving paper calibration certificates can be a drain on resources," says Hans Joerg Burkhard, lab service operations manager.

A technician compiles compliance and service records for the on-line files. In doing so, the customer avoids dealing with paper certificates, which can be lost or misfiled. The information is ready for easy viewing, printing, or downloading using the Web portal. Records are arranged by instrument model and serial number to form a certificate history. Users can search through and attach free-form text notes for detailed asset management. 

Rates for a one-year subscription are based on the number of units under the service. Nonmembers can also gain limited access to DataX for self-service printing of the records in exchange for a discount on the cost of certificate service. DataX is currently only available in the United States and Canada.

Copyright ©2004 Medical Product Manufacturing News

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