Demag Ergotech Unveils Customer-Support Center

Demag Ergotech USA recently expanded into a new 26,000-sq-ft facility in Strongsville, OH, that will serve as its North American customer support headquarters. The company's injection molding machines feature 25–3000-tn clamping forces and have multicomponent and multicolor capabilities. "This new facility is set up not only to provide our customers with a state-of-the-art laboratory and machine preparation for on-time deliveries, but also to encourage employee interaction," says Rick Shaffer, vice president and general manager of Demag Ergotech USA.

Demag Ergotech's new Ohio facility showcases the company's products and provides global customer service.

The new facility is divided into several sections. The 6000 sq ft of office space is designed to allow engineering and process evaluation teams to interact with salespeople and to recommend the best equipment to fill a processor's needs.

The 7500-sq-ft showroom houses the latest Demag Ergotech equipment. At the recent open house, six machines were operating, including the new Elexis-E, Elexis-S, and a multicolor system. "Customers will have the opportunity to ship in molds for trial, compare machines, and evaluate variables to determine the best Ergotech solution for their processing requirements," says Adam Ferrell, product specialist.

Machine preparation and testing is conducted in a separate 12,500-sq-ft area which houses an extensive inventory of product lines for quick shipment. Water and electrical hookups are set up to accommodate simultaneous testing of four machines; all equipment is thoroughly tested before it is shipped from the facility. —Katherine Sweeny