Arriving at a Score

March 1, 2004

1 Min Read
Arriving at a Score

Originally Published MX March/April 2004


To tabulate a compliance index score for each of the four principal data sources involves collecting and weighting specific data from each source according to their importance in the company's overall compliance picture. For example, one portion of the metric requires the collection of data through employee interviews. The metric should include criteria for the selection of interviewees. Sample criteria might include the following.

  • A certain minimum number of employees should be interviewed.

  • The regulatory and quality departments should be represented in equal balance.

  • All compliance personnel should be included.

  • At least one employee from every other corporate operating division should be included in addition to those from regulatory and quality affairs.

Both written questionnaires and oral interviews should be used as information sources. Following administration of the written questions, the oral interview can delve deeper into issues raised by the questionnaire answers.

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