The increasing focus to develop a patient-centered healthcare system has led to an interest in including patient-reported outcomes in quality metrics. But there is a problem with that.
It used to be that patients weren't much on the mind of device makers and other healthcare stakeholders as they made decisions about what products to use and procedures to follow in caring for patients.
In the device world, manufacturers would develop relationships with physicians who had a big influence - if not the sole influence - in purchasing decisions at a hospital.
Now with widespread use of the Internet, consumerization of healthcare and other trends, patients have become more empowered and looking to have a say in their own healthcare. As such, there is a growing...